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Frequently Asked Questions

What is Virgin Hair?

Virgin Hair is human hair that is in its natural state. No chemical changes, no colour, has not been processed, and all cuticles are intact. All hair sold by Sisters Touch is virgin hair.

What is the difference between lace frontals and lace closures?

The most obvious difference between lace frontals and lace closures are the size. Closures are typically 4 x 4 inches. While frontals are 13*4 inches. Lace frontals are bigger mainly because they run temple to temple to cover the entire hairline.

Lace closures are smaller because their primary purpose is to close off an install hence the name closure. Closures typically only cover a horseshoe size portion at the top or front of an install.

Both closures and frontals are typically made with lace.

Will hair extensions damage my own hair?
Sisters Touch luxury hair will not damage your own hair if it is installed properly. You should have a professional hair stylist install the hair for you. You should have the hair extensions removed every three months or sooner, so that your own hair is properly maintained.

How long does Sisters Touch Luxury Hair last?

Sisters Touch hair is able to last for up to 4 years+ with proper maintenance and care. Always use heat protective styling products when using heat styling tools.

Are samples of the hair available?
No, we don't offer hair samples.

    Do you offer refunds on this hair?
    All sales are FINAL and there are no refunds or exchanges. If you are unsatisfied with your order, kindly email our customer service team at sisterstouch@outlook.com.

    Many beauty supply shops sell human hair, what makes Sisters Touch hair better?
    Sisters Touch Hair only provides 100% unprocessed virgin hair. All of the cuticles are carefully aligned in the same direction to prevent the hair from matting and getting tangled. Since is real human hair, it gives clients a natural look and feel.

    Can I colour my bundles?

    Any chemical processes should be done by a professional or at least consulted by one. This purchase is an investment for you and chemically altering the hair can possibly damage it. Although our virgin hair extensions can handle a colouring process very well, please be cautious. Once the hair is chemically-altered incorrectly, the cuticle can become damaged and overexposed, causing fraying, breakage, dryness, and tangling. This in turn will affect the overall look and feel of your hair. Chemical damage has no reverse button, and we will not be held liable for any damages.

    Does This Hair Shed?

    Minimally, no hair is absolutely perfect. We have reinforced machine wefting, to minimise shedding to nearly none. You may see a few strands here or there while detangling or styling, but nothing troubling or excessive.

    How can I be featured on your website or Instagram?
    Send your photos with our hair to sistertouch@outlook.com or send your photo to our Instagram @SISTERSTOUCH.